[VIDEO] You’ve heard the phrase “work smarter, not harder,” but what are the actual steps to make this happen? This week I was joined by Jay Jacobs, Ed.D., Vice Provost of Enrollment Management at the University of Vermont. We chatted about how to measure work in innovative ways to truly “work smarter”, and Jay expanded on three key projects his university started: the Vendor Scorecard, Emerging Leaders Program, and Summer Academy.